![]() ![]() ![]() You can add this to your website and direct people here to submit requests. Jira also gives you a dedicated help center page. In the scenario above, if a customer sends an email to then a ticket will be created in this project. This will open a pop-up menu showing the three ways to submit a request-email, help center, or widget. Navigate to Channels on the left side of your project dashboard. You’ll have a few different options to consider here. Now you need to set up a way for customers or internal users to create a new ticket. Step 3: Configure Submission Request Settings But as described above, Jira Service Desk can accommodate a wide range of ticketing needs. Most teams using Jira stick with the templates for ITSM, general service, or external service. ![]() Legal Service Project - Create, track, and manage contract lifecycles.Facilities Service Project - Manage requests for maintenance, event planning, and moving. ![]()
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